Return Policy

CPAPCentral.com will accept returns on any unopened product within 30 days of the original ship date. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued. Shipping costs are not refundable. Please note that sleep therapy products are highly personal and any product that has been opened cannot be returned. This includes all CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers even if there are no hours of usage placed on the machine. Bedding products (bed pillows, pillow cases, mattress covers, etc.) cannot be returned.

All returns require a Return Merchandise Authorization number (RMA number). The easiest way to request an RMA number is by completing our online contact form. Once an RMA has been received, products must be returned within 14 days. Make sure that the RMA number is clearly written on the package. Return the item in its original packaging and original condition.

Returned items should be sent after receiving authorization to:

CPAPCentral.com
Attn. Returns Department
7271 Park Circle Drive
Hanover, MD 21076

Once your return is received, CPAPCentral.com will issue a credit to the credit card used for the purchase. Please allow up to 2 weeks for your credit to be issued.

CPAPCentral.com will accept returns on merchandise sold that have manufacturing defects. If you believe the product you purchased has a manufacturer's defect or was damaged in shipping, please contact us for troubleshooting. A RMA number and pre-paid shipping label will be issued if necessary. Once we have received the product and confirmed the manufacturer's defect, we will send a replacement.

All of our products are new and direct from the manufacturer. We do not sell used or refurbished equipment.

Warranty

CPAP masks carry a 90 day manufacturer warranty against defects and most CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers carry a 2 year manufacturer warranty against defects from the date of purchase. If you believe the product you purchased has a manufacturer's defect please contact us for troubleshooting. A RMA number and pre-paid shipping label will be issued if necessary. Once we have received the product and confirmed the manufacturer's defect, we will send a replacement. Any misuse of the equipment may void the manufacturer's warranty. All warranty decisions are made solely by the manufacturer.

Return FAQs

What items can be returned?

Any unopened CPAP or Bi-level machine, mask, or accessory may be returned.

What items cannot be returned?

Bedding products such as, bed pillows, pillow cases, mattress covers, etc. cannot be returned. Opened items are not returnable.

I opened my CPAP, but I didn't use it, can I return it?

CPAP, APAP, BiPAP, and VPAP Machines and Humidifiers cannot be returned once the secure seal has been opened.

How long do I have to make a return?

We will accept returns on most unopened product within 30 days of the original ship date. Once you receive a RMA number, your items must be returned within 14 days.

What should I do if the item I purchased was damaged in transit?

If you believe that your purchase was damaged in transit, contact us for troubleshooting. A RMA number will be issued and the item will be replaced if necessary.

What should I do if the item I purchased is defective?

If you believe that your purchase has a manufacturer defect, contact us for troubleshooting. A RMA number will be issued and the item will be replaced if necessary.

How do I obtain a return merchandise authorization number?

You can request a RMA number by completing our online contact form.

Where should I send my return?

CPAPCentral.com
Attn. Returns Department
7271 Park Circle Drive
Hanover, MD 21076

How long does it take to process my return?

Once your return is received, we will issue a credit to the original form of payment. Please allow up to 2 weeks for your credit to be issued.

What costs are associated with returns?

We cannot refund shipping costs. A 15% restocking fee will be subtracted from the original cost and a credit to the original form of payment will be issued.

Please contact us with any further questions regarding our return policies.